Frequently Asked Questions
Everything you need to know about your SyneticUSA shopping experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At SyneticUSA, we prioritize quality and ethics. We work closely with our manufacturers to ensure that our fabrics meet high environmental standards and fair labor practices.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.